Return and refund policy.

1. Introduction

At Lumat Furniture Kenya, customer satisfaction is important to us. If you receive an item that is damaged, defective, incorrect, or different from what you ordered, please contact us within 15 days of delivery to request a return or refund.

Return Conditions

• Items must be returned in their original condition, with all parts and accessories included.
• Furniture must be adequately packaged to prevent damage during return.
• Custom-made or personalized furniture is not eligible for return due to a change of mind, unless it arrives damaged, defective, or materially different from the order.
• Items damaged through misuse, improper handling, or normal wear and tear are not eligible for return under this policy.

Refunds

Approved refunds will be processed using an agreed payment method. Refund processing times may vary depending on the payment provider.

For items that arrive damaged, defective, or incorrect, Lumat Furniture Kenya will communicate the appropriate return and refund arrangements, including any applicable delivery costs.

For returns due to a change of mind, approval is subject to the condition of the item and any applicable return delivery charges.

How to Request a Return

Please contact our customer support team within 15 days of delivery. Provide your order details, a description of the issue, and photographs where applicable. We will review your request and explain the next steps.

Contact Information

Email: sales@lumatfurniturekenya.co.ke

Phone: 0113582251

Website: https://lumatfurniturekenya.co.ke/

Lumat Furniture Kenya reserves the right to assess return requests in accordance with this policy and applicable Kenyan consumer protection laws.